1. Order Cancellation

• Customers can cancel their order within 24 hours of placing it, provided it has not been shipped.
• To request a cancellation, contact our customer support team at [customersupport@bioshade.in/+919410409311].
• If the order has already been processed or shipped, it cannot be canceled.

2. Refund Eligibility
We accept refund requests under the following conditions:

• The product received is damaged, defective, or incorrect.
• The request is made within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging.

3. How to Request a Refund

• Email us at customersupport@bioshade.in with your order number, photos of the issue (if applicable), and a brief description of the problem.
• Our team will review your request and respond within 3-5 business days.
• If approved, refunds will be processed within 7-10 business days back to the original payment method.

4. Non-Refundable Items

• Used or opened sunscreen products due to hygiene reasons.
• Products purchased under clearance, promotions, or final sale.
• Orders with incorrect addresses provided by the customer.

5. Exchange Policy
We do not offer direct exchanges. If you receive a damaged or incorrect product, we will replace it or issue a refund.

6. Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping cost.
• If the return is due to a customer’s change of mind, the shipping cost will be the customer’s responsibility.

For any further questions, feel free to reach out to our support team at [your contact details].